The Annual Platinum Subscription Technical Support/Updates is $400. The USER gets automatic updates and receives Email (email@example.com), Fax (713-669-9153) or Phone Technical support. A response or contact will be made within one business day. Purchases may be made at www.hicsoap.com via CREDIT CARD, CHECK OR WIRE TRANSFER. For EXISTING USERS with Platinum or Citrix Support, the annual Subscription will commence on the current renewal date, and for NEW USERS, the date of the subscription will be the date they receive the UNLOCK KEY for the Program.